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Useful before you arrive
Questions, answered plainly.
Find out more about our rooms, booking and staying in central Worcester.
Book on our website for £50 of free extras: check in from 1pm, check out at 1pm, and cancel free until 1pm on the day before arrival.
Book direct detailsLast updated:
Where is City Rooms by Hiive?
At 15 New Street, Worcester, WR1 2DP, United Kingdom.
How do I book a room?
Use any BOOK NOW button to open the Cloudbeds booking overlay without leaving this website.
Who handles availability and payment?
Cloudbeds handles availability, rates and payment inside the booking overlay.
Can I book by phone?
Call 01905 964700 if you need help before booking.
Is City Rooms in central Worcester?
Yes. The hotel is in central Worcester on New Street.
Does every room have Wi-Fi?
Yes, every room has high-speed Wi-Fi.
Is there a desk in every room?
Yes, every room has a desk.
How do guests access rooms?
Rooms use smart-lock access. Your access code will be sent before arrival.
Are rooms soundproofed?
Yes, rooms have soundproofing.
Are quality mattresses provided?
Yes, rooms have quality mattresses.
Does the hotel have a bar?
Bar TwentyTwo is currently closed.
Can non-residents visit Bar TwentyTwo?
No. Bar TwentyTwo is currently closed.
What room types are available?
The room categories are listed on the rooms page, including king, twin, double, studio and duplex options.
Does the King with Bath have a bath?
Yes, this room category includes a bath.
Does the King Studio have a kitchen?
Yes, this room category includes a kitchen.
Is there a three-bedroom option?
Yes. The Three Bedroom Duplex is listed for up to six guests.
What time is check-in?
Standard check-in starts at 3pm. Direct bookings include guaranteed early check-in from 1pm.
What time is check-out?
Standard checkout is by 11am. Direct bookings include late checkout until 1pm.
Is parking available?
Please call 01905 964700 to ask about parking before travelling.
Is there a lift?
No. The building has steep internal staircases and no lift. Please contact us before booking if access is a concern.
Can I bring a pet?
Pets are not allowed. Assistance dogs are welcome.
What is the cancellation policy?
Free cancellation ends at 1pm on the day before arrival. Check the rate terms in the booking overlay before confirming.
Can I request an accessible room?
Please call 01905 964700 so the team can discuss your requirements.
Is there a direct-booking discount?
This is more for the same price, not a room-rate discount. Rates can vary by date and channel, so compare the live total and terms before you book.
Do you store my booking details?
This site does not store booking or payment details; Cloudbeds handles your reservation in its booking overlay.
How do I contact the hotel?
Call 01905 964700 or use the contact form on this website.
Still unsure?
Ask a real person.
Call City Rooms by Hiive on 01905 964700. For booking availability and payment, use the Book Now button.